The Dauphin and District Chamber of Commerce’s Lunch Series started up again today.
Stephen Chychota says it was a really great start.
“Really excited, it was great to see everybody back again, great attendance, Stephanie had an engaging presentation, so it was great to see the crowd getting involved with that, and just looking towards the rest of it because if this was any indication on the rest of the year, how that’s going to go, can’t wait to get through it all.”
Stephanie Jaddock was today’s featured speaker.
“I was talking about customer service and how communication is key to customer service and really listening to your customers. It’s not just the words spoken, it’s all the other things that are going on, like their body language, tone of voice, eye contact, that kind of stuff is really imperative when delivering a customer service experience.”
Jaddock’s topic was delivering the wow factor.
“We all expect a certain level of service from a business, but the wow factor is when that business takes it to another level for us. That, that customer walks away feeling empowered, valued, and they want to come back. How they do that is through listening to the needs of the customer and then extending beyond that and providing kindness, respect, and reaching in to see what that need is.”
Jaddock says the importance of having good relationships with the customers is that it creates loyalty, the customer will share information about the business and how they go above and beyond, and that increases profits for the business.
Before things got started, Stephen Chychota gave out a couple of checks.
“There are three groups out there that were selling Chamber Bucks for us as a fundraising opportunity and two of them were ready today to get their cheques presented to them. We gave a thousand dollar donation to Dauphin Safe Grad and to the Dauphin Clippers Hockey Team for the work that they’ve done getting those chamber bucks out there.”
The next Lunch Series date is February 11th with the topic being HR Best Practices and the Breakfast Series begins later this month on the 30th.
