Support Workers


Job Description

Residential Direct Service Worker
Job Description Duties and Responsibilities:


  • Maintain positive and effective communication

  • Identify and apply critical thinking and problem-solving techniques.

  • Utilize different communication styles and skills as necessary, with individuals, families, supervisors, agencies, co-workers, and community at large.

  • Complete necessary records and documentation in accordance with agency policy and procedures, Residential care and licensing and Department of Family Services and Housing requirements.

  • Complete documentation accurately, including

  • Individual logs (where applicable)

  • Communication logs (where applicable)

  • Progress reports

  • Financial records (where applicable)

  • Incident reporting

  • Behavioral observations

  • Individuals plans (where applicable)


  • Ensure property and equipment is maintained in a clean, safe working order.

  • Ensure home is clean and sanitary.

  • Clean home on a daily/weekly/monthly schedule as required, including but not limited to vacuuming, dusting sanitizing of food preparation areas and bathroom facilities.

  • Clean and maintain equipment.

  • Report and attend to unsafe conditions/equipment.

  • Ensure compliance with fire safety regulations and participate in monthly fire drills

  • Practice fire safety procedures and standards.

  • Ensure that hazardous materials and refuse are properly stored or disposed of.

  • Collect and dispose of garbage/ hazardous materials.

  • Ensure home is clean and sanitary

  • Ensure safe and proper storage of hazardous materials.

  • Ensure safe storage of medications.

  • Ensure safe storage of medication and first aid supplies.

  • Locate information on in house drugs and side effects. (Team Leader)

  • Ensure adequate supervision in identified risk areas.

  • Assess risk areas for individuals (Along with Team Leader)

  • Provide supervision and support as required.

  • Ensure that food is handled safely and stored properly.

  • Ensure that food preparation and eating areas are clean and sanitized.


  • Attend to residence physical, emotional and mental health providing medical optical, dental etc. as necessary.

  • Monitor and follow up on basic health and medical care. (As requested)

  • Report and record health and medical information as required. (As requested)

  • Administer medications accurately.

  • Follow procedures for ordering, administering and monitoring medications.

  • Follow guidelines of Residential Care and Licensing Manual.

  • Complete medication administration records accurately.

  • Know the medications and response to the specific pharmaceutical precautions of the medications including prescription and non-prescription medications.

  • Provide nutritious meals and snacks in accordance with Canada’s Food Guide.

  • Follow the Canada Food Guide and adapt to individuals likes, preferences, choices and medical requirements including, for example, Prader Willi, celiac, colostomy, allergies, cholesterol, Diabetes.

Self Direction and Management

  • Support Individuals with their Person-Centered Planning process.

  • Provide individual with support in pre-planning.

  • Follow-through on planning.

  • Encourage and assist each individual to participate in the daily activities and responsibilities of their personal lives and their home.

  • Encourage and assist individual to participate in daily activities related to:

  • Personal Hygiene. i.e. bathing

  • Meal /nutrition preparation.

  • Groceries and household shopping.

  • Laundry.

  • Care of home.

  • Care of yard.

  • Ensure home is clean and sanitary.

  • Provide accurate and complete information in order for individual to make informed choices and decisions.

  • Provide emotional, spiritual, life skills, sexuality and social support in a manner that respects and honors the individual’s privacy and dignity.

  • Other duties as assigned from time to time

Relationships and Community Involvement

  • Play and active role in providing opportunities for relationships with family’s neighbors and the community.

  • Build individual’s skills on how to maintain relationships.

  • Create opportunities.

  • Teach and assist people to develop positive social interactions.

  • Assess individual skill level.

  • Identify appropriate social settings.

  • Prepare individuals for social setting.

  • Provide opportunities for individual to experience a variety of community options for social interaction.

  • Teach appropriate skills in interaction.

  • Provide repeated opportunities and options.

Financial Management

  • Assist individuals with the management of their personal funds on a day to day basis.

  • Work within the individuals’ financial limits, personal financial plan and bank accounts limits. (As required)

  • Report mismanaged funds.

  • Assist in managing the household funds, record purchases and provide receipts.

  • Follow agency policy procedure and guidelines regarding house finances. (As required)

  • Utilize agency recording system.

  • Provide receipt for everything.


  • Participate in staff meetings.

  • Be prepared to actively participate in all staff meetings.

  • Read minutes of meeting.

  • Ask questions and share information.

  • Implement team decisions.

  • Participate in professional development.

  • Attend training events, meetings.

  • Assist in the training and orientation of new staff.

  • Act as a positive role model.

  • Introduce new staff to individuals, other staff and resources.

  • Identify tasks and skill they can teach.

  • Act as a resource.

  • Include new staff as a team member.

  • Give and receive feedback of encouragement.

  • Follow the policies and procedures of the organization.

  • Read agency manuals such as policy and procedures.

  • Ask questions.

  • Arrive on time and complete shift.

  • Follow agency procedures for schedules, hours of work, breaks and time sheets including shift exchanges, overtime, days off, vacation leave and time records if applicable.

  • Ensure positive relationships with families, friends, professionals, businesses, community, advocates and public at large.

  • Help extend a warm welcome to visitors.

  • Portray a positive image of individuals and agency.

  • Speak professionally when answering the phone and in other interactions.

  • Dress in a clean and appropriate manner.

  • Maintain Confidentiality

  • Maintain and respect confidentiality in sharing information about individuals, team and organization.

Forward cover letter, resume and 3 references to:

Parkland Residential & Vocational Services Inc.
424 - 1st Ave. NE, Dauphin, Manitoba, R7N 1A9
Fax: 204-638-1548

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